O que é a API do WhatsApp Business?
Em termos técnicos, The programmatic interface, delivered primarily through Meta's Cloud API, for businesses and solution providers to send and receive WhatsApp messages at scale.
Por que isso é importante?
Isso é importante porque The API makes WhatsApp available to CRMs, support platforms, agents, workflow engines, and governed backend systems.
Como funciona
O sistema funciona assim: A business onboards a WABA and phone number, configures webhooks and permissions, sends through Graph API endpoints, and receives status events.
Exemplo técnico
Exemplo: An order system receives a message webhook, resolves the customer, sends a status response, records receipts, and escalates exceptions.
Notas de implementação
Notas técnicas: Verify signatures, use idempotency, store identifiers, respect templates and service windows, secure tokens, and design for retries and rate limits.
