O que é o app WhatsApp Business?
Em termos técnicos, The mobile and desktop application for small businesses to communicate with customers using a business profile, catalog, labels, quick replies, and greeting tools.
Por que isso é importante?
Isso é importante porque The app is the simplest human-operated business surface and should not be confused with a server-side integration platform.
Como funciona
O sistema funciona assim: People send messages from the app or linked devices. Business metadata and local tools organize work, while Coexistence can connect an eligible number to Cloud API.
Exemplo técnico
Exemplo: A store owner answers from the phone, uses labels and quick replies, then adds Coexistence so the CRM can log threads and automate selected follow-ups.
Notas de implementação
Notas técnicas: Plan device access, backups, operator ownership, history, catalog behavior, and which app features are not exposed through API or Coexistence.
