¿Qué es la API de WhatsApp Business?
En términos técnicos, The programmatic interface, delivered primarily through Meta's Cloud API, for businesses and solution providers to send and receive WhatsApp messages at scale.
¿Por qué es importante?
Es importante porque The API makes WhatsApp available to CRMs, support platforms, agents, workflow engines, and governed backend systems.
Cómo funciona
El sistema funciona así: A business onboards a WABA and phone number, configures webhooks and permissions, sends through Graph API endpoints, and receives status events.
Ejemplo técnico
Ejemplo: An order system receives a message webhook, resolves the customer, sends a status response, records receipts, and escalates exceptions.
Notas de implementación
Notas técnicas: Verify signatures, use idempotency, store identifiers, respect templates and service windows, secure tokens, and design for retries and rate limits.
