AI CRM for Telecom

Connect clients, lines, services, facilities and incidents in a single operation. Frontline keeps the context up to date and works together with your team by WhatsApp, email, calls and web chat.

Claude Opus 4.8

Claude Opus 4.8

TRUSTED BY
500FacephiAntarkaLatitudMarco500FacephiAntarkaLatitudMarco

TELECOMMUNICATIONS

The brain of your telecommunications operation

01

A CRM for customers, lines and services

Model clients, accounts, lines, plans, services, equipment, facilities, incidents and invoices with the fields and relationships of your operation. Frontline adapts to your processes and coexists with the systems you already use.

Incidence
Headquarters intermittency

Horizonte Group · high priority

Service
Dedicated link
Priority
High
State
In review
Assigned to
NOC Companies
SLA remaining
1 h 24 min
Created
Today, 08:16
02

The complete memory of each client

WhatsApp, email, calls, web chat, hiring, installations and incidents are gathered in a single timeline so that each team knows what happened and what the next step is.

Google Calendar

Contracted service

12 Abr

Lucía contracts Fibra Hogar 500 and the service is associated with her account.

03

Max works on your operation

Prioritize pending installations, critical incidents, delayed activations and clients at risk of cancellation with an assistant that operates on the authorized context of your CRM.

Claude Opus 4.8

04

An AI agent who recommends the indicated plan

Answer questions about plans, coverage, speed and prices, compare options according to the client's needs and coordinate registration or installation.

Agent Summary

Leo · Plans and activations

Active · responds in ~3s

WhatsAppInstagramMessenger

Consultations

2.406

Recommended

684

High

214

Recommended plans · 7 days

The data model

A CRM that molds to your operation

[01]
Create field

Field name

Total Amount

Field type *

Formula
Text
Number
Formula

Custom fields

Tailor every field to capture exactly what you need to track.

[02]
Companies10 fields
nombre
text
dominio
url
industria
select
owner
relationship
empleados
number
Contacts14 fields
nombre
text
empresa
relationship
email
email
teléfono
phone
lifecycle
select
Deals8 fields
empresa
relationship
etapa
select
valor
currency
cierre
date
owner
relationship
Incidencias15 fields
cliente
relationship
prioridad
select
estado
select
fecha
date
servicio
relationship
Many to many

Relationships between objects

Link objects to each other and model any data structure.

[03]
CRM Data Action

Action

Change Record Type
Search Records
Search by ID
Create Record
Update Record
Delete Record
Change Record Type

Workflows on your data

Automate decisions on the most reliable dataset in your operation.

[04]
DealStandard
Company
relationship
Stage
select
Amount
currency
Close date
date
Owner
relationship
ContactStandard
Title
text
Channel
select
Company
relationship
Email
email
Phone
phone
CompanyStandard
Industry
select
Employees
number
Domain
url
Owner
relationship
Region
select

Objects and record types

Model companies, contacts, deals and anything else, with flexible types.

Everything you need to operate telecommunications with AI

Google Calendar

Google Calendar

Contracted service

Lucía contracts Fibra Hogar 500 and the service is associated with her account.

Activities

Bring every customer interaction into one clear, always-current timeline.

Reports

Decisions about an always-current operation

Request reports in natural language and converted activations, installations, services and incidents into dashboards ready to operate and share.

Claude Opus 4.8

Build

Activations and installations

View registrations, installations, active services, conversion and activity by segment in a dashboard created on the data of your CRM.

CRM FOR AI AGENTS

Your telecommunications operation, available for Claude and your coding agents

Expose authorized clients, accounts, lines, services, installations, incidents and workflows through APIs, tools and commands so that your agents work with permissions and real context.

Claude
Codex
Cursor
Hermes

Deals

crm.agent.ts
// generado por tu agente
import { FrontlineObject, Contact, Deal } from "@frontline/sdk"
 
export default function PipelineAgent() {
return (
<FrontlineObject
label="Deals"
groupBy="stage"
>
<FrontlineObject.Field name="company" type="text" />
<FrontlineObject.Field name="amount" type="number" />
<FrontlineObject.Field name="channel" type="text" />

Enterprise security and partnerships

SOC 2, CASA Tier 2, and an official Meta Business Partnership. Frontline also delivers an enterprise-grade platform with full permission management, RBAC, SSO, and governance.

SOC 2 and access control

We meet the highest standards of security, availability, and confidentiality to protect your data.

AICPA SOC

CASA Tier 2 verified

Independently assessed against the Cloud Application Security Assessment framework for app and data handling.

Tier 2CASACertified

Meta Business Partner

Direct access, priority support, and official best practices for WhatsApp Business API.

Zonamerica
“An AI agent on WhatsApp made visitor registration 10x faster, with 100% of data captured.”
Martin DovatCEO, Zonamerica

Frontline FAQ for Telecom

Do you have another question? You can schedule a demo.

Get started with Frontline today